FAQs

+ How do I enrol?

We have a link for our online enrolment form on our website which you can access here. Alternatively please email head office lauren@sharingthecare.com.au or courtney@sharingthecare.com.au or call us on 1300 665 699 and we will be able to email out an enrolment pack to you.

+ Can I come for a tour?

You are very welcome to come for a tour. Please contact us to arrange an orientation and one of our friendly staff members will be able to assist you.

+ How do I make a booking?

Once you are enrolled with us you can either make a booking on your Xplor Home app, the website or you can email head office either lauren@sharingthecare.com.au or courtney@sharingthecare.com.au

+ What is the difference between a permanent and a casual booking?

A Permanent booking is ongoing each week/fortnight or a rostered booking sent through in advance. A casual booking is booked as required/on the day pending availability.

+ How do I change my bank details?

Please log into https://home.myxplor.com/ - click on the finance tab on the left hand side and the auto debit setup.

+ When will my payment be debited?

Direct debit is our only method of payment and payments are debited Thursday weekly however if you would prefer, we can do Friday weekly or Thursday or Friday fortnightly. Please note, we do not charge until the week after care.

+ How much notice do I need to provide for absences/cancellation of care if I do not want to be charged?

We require two weeks' notice to cancel a permanent booking for After School/OSHC. With 2 weeks notice we can apply 50% off holiday fees to permanent Long day care bookings. If it is a casual booking we require 24 hours' notice for OSHC and the week before for notice for Long Day Care.

+ Am I entitled to Childcare subsidy (CCS)?

Most families are entitled to some form of fee relief. Please call Centrelink on 136150 to enquire.

+ Who should I put as the Primary Parent on the enrolment?

If you are entitled to the Childcare Subsidy (CCS) from Centrelink, please make sure you put the parent registered with Centrelink as the Primary Parent on the enrolment.

+ What do I pack for my child for LDC and vacation care?

Please bring along a packed lunch, a named drink bottle and a named hat. We will provide a healthy morning and afternoon tea.